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saskaman
Joined: 13 May 2008
Posts: 15
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 Posted: Wed May 21, 2008 10:46 pm Post subject: I have removed the program |
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| I have removed the program and reinstalled it. I have not imported hands and HUD is still not working. Please let me know what else I can do. I don't understand how it can work for awhile and now nothing. |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Thu May 22, 2008 2:48 am Post subject: |
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| The second thing I don't understant is why support doesn't respond to this forum. |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Thu May 22, 2008 7:18 am Post subject: |
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From the log file you sent, it seems that PE does not regognize any new hands saved by ongame client. Please try following:
- Click from ongame client: Statistics / Advanced / Create new statistics file...
- After new statistics file has been created, make sure that statistics is enabled ( Statistics / Enable statistics )
- After that shutdown both programs (Evolver and Ongame client)
- Start both programs and make sure that Live Tracking is enabled from Poker Evolver
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dlif
Joined: 14 Feb 2008
Posts: 12
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| Posted: Thu May 22, 2008 11:05 am Post subject: |
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| Maybe this has something to do with the updates going on in ongame? The NL25 tables are gone and theres new NL20 and NL30 tables. |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Thu May 22, 2008 2:10 pm Post subject: |
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Thank you very much dlif, you are absolutely right. PE does not currently work with those new tables (NL20 and NL30). We are currently working with this problem and a patch will be released withing few days. The patch contains also fixes to some other problems.
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Thu May 22, 2008 7:06 pm Post subject: |
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| I will try this and report back, thanks for help |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Thu May 22, 2008 10:37 pm Post subject: |
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| It worked. Bankroll data is very inaccurate however. Stats seem to be ok... |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Fri May 23, 2008 6:47 am Post subject: |
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Great that it works now.
The bankroll data is probably inacurrate because of all those hands that PE was not able to import.
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Fri May 23, 2008 1:16 pm Post subject: |
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| I don't think so. It didn't work when I first tried it. And...this new database doesn't include old HH. Yesterday I made almost $500 and only $33 showed as profit. I believe all the 700+ hands were imported. I read that there will be an Ongame update in the next version of Poker Evolver? |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Fri May 23, 2008 5:14 pm Post subject: |
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Yes, there will be an update which fixes NL20 and NL30 problems.
There is however problems with Ongame client that cannot be fixed. These problems are caused by the Ongame client software which saves itself sometimes hands incorrectly to its local database. This same issue is with all poker tools and we unfortunately have to live with it and hope that folks at Ongame will fix it. The number of problems can be minimized by creating a new Statistics database from Ongame client every now and then.
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