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saskaman
Joined: 13 May 2008
Posts: 15
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 Posted: Tue May 20, 2008 2:43 am Post subject: made new database, imported hands, now HUD not working |
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| ongame.... please help |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Tue May 20, 2008 5:20 am Post subject: |
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| uhhh... would really like some help with this... I imported a bunch of hands from Ongame into a new db and neither db is importing new hands and Live Tracking/HUD is not working or showing up on tables. |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Tue May 20, 2008 7:35 am Post subject: |
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Hi,
Please send a log file of Poker Evolver to us via e-mail (support[at]pokerevolver.com) after playing couple of hands. The log file can be found by default from C:\Program Files\Poker Evolver\logs\poker_evolver.log
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Easy-to-use poker tracking software |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Tue May 20, 2008 8:21 pm Post subject: |
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| how do I send the log file? |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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| Posted: Tue May 20, 2008 8:25 pm Post subject: |
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You can send it as an e-mail attachment using any e-mail software. Just click "add attachment" or something like that and then add file C:\Program Files\Poker Evolver\logs\poker_evolver.log
After that send the e-mail to support@pokerevolver.com
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Easy-to-use poker tracking software |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Tue May 20, 2008 8:37 pm Post subject: |
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| ok, mailed it in...still not working |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Tue May 20, 2008 8:50 pm Post subject: |
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| Hands aren't being imported, the table summary tab appears but no information is displayed, HUD is not working. I switch to either database and neither is responding...I turn HUD off on nothing, my ongame client has the enable statistics on etc. |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Tue May 20, 2008 9:39 pm Post subject: |
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| Need some help here... I have no idea what to do to fix this. |
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saskaman
Joined: 13 May 2008
Posts: 15
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| Posted: Wed May 21, 2008 9:15 pm Post subject: |
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I would really like to get this fixed...any ideas what is wrong? I
have created a new database, and hands still don't import, HUD does
not come up etc. Table data comes up but nothing is displayed within
it. The database number stays at 0 hands. I am quite disappointed in
this software. If you cannot fix it I want my money refunded. |
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Matti
Poker Evolver Team Member
Joined: 04 Feb 2007
Posts: 145
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